Privacy Policy

Your privacy matters to us at byravenquilos

Last Updated: January 15, 2025

Introduction and Scope

byravenquilos operates as a budget benchmarking platform serving clients across Canada. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our services through byravenquilos.com or engage with our team directly.

We understand that financial data requires special protection. Whether you're comparing budget metrics or participating in our learning programs, we want you to feel confident about how your information is handled. This policy covers all interactions with byravenquilos, including our website, email communications, phone consultations, and any future services we may offer.

This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy legislation where applicable.

By using our services, you agree to the practices described in this policy. If you have questions about anything here, please reach out to us directly - we're happy to explain our approach in more detail.

Information We Collect

The information we collect falls into several categories, each serving specific purposes in delivering our budget benchmarking services:

Contact Information

Name, email address, phone number, and business address when you register or contact us

Business Information

Company name, industry type, business size, and role within your organization

Financial Data

Budget figures, expense categories, and financial metrics you choose to share for benchmarking

Usage Information

How you interact with our platform, including pages visited and features used

We only collect information that's necessary for providing our services. You control how much financial detail you share with us - our platform works with high-level budget categories if you prefer not to provide detailed breakdowns.

  • Information you provide directly through forms, emails, or phone calls
  • Data uploaded to our benchmarking platform
  • Technical information about your device and browser when visiting our website
  • Communication preferences and interaction history

We don't collect sensitive personal information unrelated to our services, such as health records, political affiliations, or detailed personal financial history beyond what's relevant for business budget benchmarking.

How We Use Your Information

Your information helps us deliver valuable budget benchmarking insights and maintain our service quality. Here's how we use different types of data:

Service Delivery

We use your business and financial information to generate benchmarking reports, compare your metrics against industry standards, and provide personalized insights.

Platform Improvement

Usage data helps us understand which features are most valuable and where we can enhance the user experience. This includes analyzing navigation patterns and feature adoption.

Communication

Contact information allows us to send you reports, respond to inquiries, and share relevant updates about our services or industry insights you've requested.

Research and Analytics

We analyze aggregated, anonymized data to understand industry trends and improve our benchmarking databases - individual data is never identifiable in these analyses.

We don't use your information for automated decision-making that significantly affects you, nor do we create detailed profiles for marketing purposes beyond basic service-related communications.

Financial data submitted for benchmarking is processed in aggregate form only. Individual company data is never shared or used for purposes other than generating your specific reports.

Information Sharing and Disclosure

We take a conservative approach to information sharing. Your data stays with byravenquilos except in specific, limited circumstances:

  • Service providers who help us operate our platform, such as cloud hosting and email services - these partners are bound by strict confidentiality agreements
  • Professional advisors including lawyers and accountants when necessary for business operations
  • Legal authorities if required by court order or to comply with applicable laws
  • Business successors in the unlikely event byravenquilos is acquired, though data protection standards would be maintained

We never sell personal information to third parties or share it for marketing purposes. Benchmarking insights are based on aggregated data where individual companies cannot be identified.

When we do share information with service providers, we ensure they meet our privacy standards and only access data necessary for their specific function. For example, our email service provider can send you reports but cannot access your financial benchmarking data.

If we ever consider sharing information in ways not covered by this policy, we'll seek your explicit consent first.

Data Security and Protection

Protecting your financial information is fundamental to our operations. We employ multiple layers of security:

Technical safeguards include encrypted data transmission, secure server environments, and regular security updates. Our platform uses industry-standard SSL encryption for all data transfers, and sensitive information is encrypted at rest in our databases.

  • Multi-factor authentication for account access
  • Regular security audits and vulnerability assessments
  • Limited employee access based on job requirements
  • Secure backup systems with encrypted storage
  • Network monitoring and intrusion detection systems

Physical security measures protect our servers and office environment. Our team receives regular privacy and security training to ensure everyone understands their responsibilities.

While we implement strong security measures, we also recommend that you use strong passwords and keep your login credentials secure. If you notice any suspicious activity on your account, please contact us immediately.

In the unlikely event of a security incident affecting your personal information, we'll notify you promptly and take immediate steps to minimize any impact.

Your Rights and Choices

You have significant control over your personal information. Under Canadian privacy laws, you can:

  • Request access to personal information we hold about you
  • Ask for corrections to inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal retention requirements
  • Withdraw consent for certain uses of your information
  • Receive a copy of your data in a commonly used format
  • File a complaint with privacy authorities if you're concerned about our practices

To exercise these rights, email us at info@byravenquilos.com with your specific request. We'll respond within 30 days and verify your identity before processing requests involving personal information access or changes.

You can opt out of non-essential communications at any time, though we may need to continue sending service-related messages about your account or reports you've requested.

If you request deletion of your account, we'll remove your personal information while retaining anonymized data that contributes to our benchmarking databases.

For questions about your rights or our privacy practices, you can also contact the Office of the Privacy Commissioner of Canada or your provincial privacy authority.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal obligations:

  • Active account information is maintained while you use our services
  • Financial data used for benchmarking is anonymized after report generation
  • Communication records are kept for three years for service quality purposes
  • Technical logs are retained for one year for security and troubleshooting
  • Business records may be kept longer to comply with financial record-keeping requirements

When retention periods expire, we securely delete or anonymize information so it cannot be linked back to you. This includes wiping data from backup systems and ensuring our service providers do the same.

If you close your account, we'll delete your personal information within 90 days unless we have a legal obligation to retain certain records. You'll receive confirmation when deletion is complete.

Some anonymized benchmarking data may be retained indefinitely to maintain the statistical validity of our industry databases, but this data cannot identify your organization.

International Data Transfers

byravenquilos operates primarily within Canada, but some of our service providers may process data in other countries with strong privacy protections:

When information is processed outside Canada, we ensure adequate protection through contractual safeguards and by working only with providers in countries recognized as having substantially similar privacy laws.

  • Cloud hosting services may use data centers in the United States under strict privacy agreements
  • Email and communication services operate under privacy frameworks equivalent to Canadian standards
  • All international transfers comply with PIPEDA requirements for cross-border data protection

We maintain oversight of how your information is handled regardless of where processing occurs, and our privacy standards apply to all service providers.

If you prefer that your data remain within Canada, please let us know - we can often accommodate this request, especially for sensitive financial information.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience and understand how our platform is used:

  • Essential cookies that enable basic website functionality
  • Performance cookies that help us understand which features are most useful
  • Preference cookies that remember your settings and choices

We don't use tracking cookies for advertising or share cookie data with advertising networks. Our analytics focus on improving the user experience rather than building marketing profiles.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. Most browsers allow you to view and delete existing cookies as well as block future ones.

We use Google Analytics with privacy-focused settings that anonymize IP addresses and don't track users across other websites.

Changes to This Policy

We review this privacy policy regularly and update it as needed to reflect changes in our services, technology, or legal requirements. When we make significant changes, we'll notify you through:

  • Email notification to your registered address
  • Prominent notice on our website
  • Direct communication for major changes affecting how we handle your information

Minor updates for clarity or legal compliance may be posted without individual notification, though we'll always update the "Last Updated" date at the top of this policy.

If you disagree with changes to our privacy practices, you can close your account or contact us to discuss your concerns before the changes take effect.

We encourage you to review this policy periodically, especially if you have ongoing services with byravenquilos.

Contact Information

For questions, concerns, or requests related to your privacy and personal information, please reach out to us:

Email

info@byravenquilos.com
We typically respond within one business day

Phone

+14167083111
Monday to Friday, 9 AM to 5 PM MT

Mail

byravenquilos Privacy Officer
400 TaigaNova Crescent unit 9
Fort McMurray, AB T9K 0T4
Canada

We take privacy inquiries seriously and will work with you to address any concerns about how your information is handled.